ITIL

ITIL®4 Specialist: High-Velocity IT

This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations.

GK #100439Virtual Classroom LiveClassroom Live

FormatsVirtual Classroom Live · Classroom LiveTopicsGK Polaris · It Service Management

What you’ll learn

Understand the following terms:
- Digital organization
- High velocity IT
- Digital transformation
- IT transformation
- Digital products
- Digital technology
Understand when the transformation to high velocity IT is desirable and feasible
The five objectives associated with digital products – to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development - quick realization and delivery of IT services and IT-related products
- Resilient operations - highly resilient IT services and IT-related products
- Co-created value - effective interaction between service provider and consumer
- Assured conformance - to governance, risk and compliance (GRC) requirements
Understand how high velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
Understand the following concepts:
- Ethics
- Safety culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
Know how to use the following principles, models and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
To contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Commit to performance
- Deal with uncertainty
- Improve by being inquisitive
Know how the service provider ensures valuable investments are achieved
Know how to use the following practices to contribute to achieving valuable investments:
- Portfolio management
- Relationship management
Know how the service provider ensures fast deployment is achieved
Know how to use the following practices to contribute to achieving fast deployment:
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
Know how the service provider ensures resilient operations are achieved
Know how to use the following practices to contribute to achieving resilient operations:
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
Know how the service provider ensures co-created value is achieved
Know how to use the following practices to contribute to achieving co-created value with:
- Relationship management
- Service design
- Service desk
Know how the service provider ensures assured conformance is achieved
Know how to use the following practices to contribute to achieving assured conformance:
- Information security management
- Risk management

Upcoming training

Dates and availability are confirmed by Bolt when we follow up. All times are shown in the provider’s stated time zone.

2026-10-26 — 2026-10-288:30 AM - 4:30 PM EDT